We understand that unavoidable circumstances arise and appointments have to be cancelled or rescheduled. Cancellation and/or rescheduling can be made 24 hours prior to your appointment without a $150 cancellation/rebooking fee. You can do this by emailing, calling or texting our office at 205.607.0031 or 404.793.3773 during and after business hours. Our email address is email@example.com
Utilities (Buyers only)
It is your responsibility to have all utilities on at the time of the inspection. There will be a $150 charge for us to return to the home if the utilities are not on at the original appointment time and date. We would suggest you check with your agent to verify the utilities are turned on so the inspection can be completed as scheduled.
Access to attic, crawlspace, additional structures, etc
It is your responsibility to verify that we will have access to all areas of the property that you would like inspected. There will be a $150 charge for us to return if access is not available at the day and time of the scheduled inspection. We would suggest you check with your agent to verify access to these areas.
Attending the inspection (for Buyers only)
You are welcome to attend the inspection for as much of the inspection as you would like. We request that you arrive no later than 1 hour after the start of the inspection for condos and 1.5 hours for single family properties. However, you are not required to attend if you do not choose to or are not available.
Following the Inspector during the inspection
We encourage you to take time to look around the home while the inspector is working--measure for furniture, window treatments, etc. The inspector will speak with you at the beginning of the inspection or when you arrive to address any special concerns you may have. They will also go over their findings with you at the end of the inspection.
It is not encouraged to follow directly behind the inspector while they are working for a couple of reason: safety for you and ensuring that the inspector doesn't miss something during the inspection due to interruptions. Home inspections have dangerous elements to them like being on the roof, in a crawlspace or inspecting the electrical panel which is the most important reason we ask our clients not to follow behind the inspector. Lastly, the inspector has an order and process to inspecting a home and interruptions increase the likelihood that they will miss a step during the inspection
Air Quality Testing: Mold
The mold testing will be completed onsite during the appointment and then overnighted to the lab. Your results will be emailed to you in about 24-48 business hours from when the test is received by the lab. For more information about air quality testing for mold
The radon testing equipment will be left inside the home for 48 hours so that it can collect continuous samples of the air. Once we pick up the equipment, we will email the test results to you within 24 hours. For more information about radon and testing.
Bringing guests, contractors and young children (Buyers only)
Because we are guests in the Seller's home and it Jones-Warren's responsibility to ensure the Seller's property is safe and cared for during our inspection, we ask that you contact the Seller prior to the inspection for permission to bring additional guests, extended family, contractors or children under the age of 13 to the inspection.